Here at Tenacious Sound, we pride ourselves on our customer service.

You’ve probably heard that a million times before, from a million different companies. Everyone says they have great customer service, but just how far are they really willing to go?

If you buy home audio products from Tenacious Sound, we are more than willing to go to your home and help you set everything up. We’ll hook it up for you, show you how to operate it and even offer tips to make it all sound even better. As long as you live in the greater Syracuse metro area, we’ll stop by and ensure that you’re 100% happy with your purchase.

There are probably common sense limits to such a bold offer. If you buy a pair of headphones from us, we won’t drive all the way over to make sure they’re on your head the right way. But we also won’t push you out the front door with a pair of 200 lb. speakers and say, “Good luck, you’re on your own!”

We will, however, do everything we can to ensure you’re completely satisfied with your Tenacious Sound purchase. Just ask.

Once we started carrying The Wand tonearms from New Zealand, we thought people would wonder why they are available in three lengths–9″, 10.3″ and 12″. Why would tonearms be available in three lengths? Isn’t there a specific length that works best with all turntables? Wouldn’t a longer tonearm screw up the tracking angle?

Actually, it depends. Most turntables do require tonearms that have arm tube that are 9″ long, or slightly longer. But some older turntables actually accommodated arms that were 12″, and sure enough many turntable manufacturers started coming out with models that could be fit with the longer tonearms.

Basically, it’s geometry. A longer tonearm is better at maintaining the right tracking angle for the needle as it tracks across the record. Theoretically, the longer the tonearm the longer it will maintain the correct angle.

There’s a trade-off, though…a longer arm tube is less rigid and that also affects performance. That’s why Simon Brown of The Wand makes a 10.3″ arm–it’s the best of both worlds, a perfect compromise between a better tracking angle and more rigidity. Incidentally, Simon chose the 10.3″ length because it is the longest arm you can fit on both a Linn Sondek and a technics SL-1200.

At Tenacious Sound, we can help choose the right tonearm for both your turntable and your cartridge. The tonearm is a very important part of the analog playback chain–and we can help you get it right.